+44 793 9922 306
London / United Kingdom
+359 878 730 570
Sofia / Bulgaria
TERMS & CONDITIONS
Welcome to the BESMASHABLE.COM terms and conditions, which apply to all items ordered from BESMASHABLE.COM. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact us.
How do I place an order?
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CHECKOUT’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: * The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity if there are any problems with your order we shall contact you.
We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our website. Additionally, some website promotions may not be available to customers in particular jurisdictions.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All sizes and measurements are approximate, however, we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Any items ordered remain our property until we receive full payment.
Secure Ordering & Payment Options
We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, American Express and PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see for information on PayPal payments.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.
FURTHER INFORMATION FOR OVERSEAS CUSTOMERS
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
Shipping & Delivery
Because every SMASH item is handcrafted we offer two delivery options for our customers:
(1) Standard Delivery which takes up to 28 days
(2) Tracked and Faster Delivery which takes up to 14 days.
Charges apply to both options.
If you have any questions concerning delivery of your order, please contact us.
Returns & Refunds
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. All customers are required to return unwanted orders at their own cost. The refund will be processed once your goods are received into our warehouse. Please note that it may take 7-14 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from SMASH. Refunds will be credited to your original method of payment.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletters or personal shopper sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT WILL THE DATA BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from SMASH. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
* Send an email to our customer services division on writing "unsubscribe" in the subject heading;
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than SMASH. We will not pass your information on to any other third parties for marketing purposes unless you have agreed for us to do so. One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.